PRIVACY POLICY

HOW WILL DATA BE COLLECTED?

ON BOOKING A SESSION/COURSE WITH MY MIND WELLBEING, YOU WILL BE ASKED TO COMPLETE A REGISTRATION FORM. THIS FORM IS IMPORTANT AS IT WILL SHARE ESSENTIAL DETAILS THAT WILL HELP THE COMPANY PROVIDE YOU WITH THE SERVICE YOU HAVE REQUESTED.

WHAT INFORMATION WILL BE COLLECTED?

THE INFORMATION COLLECTED INCLUDES:

  1. CONTACT DETAILS (NAME AND EMAIL ADDRESS)

  2. HEALTH RELATED INFORMATION

THIS INFORMATION WILL BE STORED ON A COMPUTER (PASSWORD PROTECTED) WHICH HAS ANTIVIRUS SOFTWARE. IT WILL BE KEPT FOR INSURANCE PURPOSES FOR 7 YEARS. AFTER 7 YEARS, ALL INFORMATION WILL BE DELETED.

THIRD PARTIES

INFORMATION WILL NOT BE PASSED TO THIRD PARTIES (UNLESS LEGALLY REQUIRED TO DO SO).

ACCESS TO YOUR INFORMATION

AT ANY POINT YOU MAY ACCESS THE PERSONAL INFORMATION HELD AND CORRECT ANY INACCURACIES.

MY MIND WELLBEING IS REGISTERED WITH THE ICO AND YOUR RIGHTS ARE LISTED HERE https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/individual-rights/

PLEASE CONTACT MY MIND WELLBEING IF YOU HAVE A COMPLAINT ABOUT HOW YOUR DATA IS STORED.

PRIVACY POLICY LAST UPDATED 1ST APRIL 2026

CANCELLATION POLICY

  1. PLEASE CONTACT MY MIND WELLBEING IF YOU NEED TO CANCEL A SESSION.

  2. SESSIONS CAN BE RESCHEDULED OR REFUNDED IF MORE THEN 48 HOURS NOTICE IS GIVEN.

  3. UNFORTUNATELY, SESSIONS CANCELLED WITHIN 48 HOURS OF THE APPOINTMENT ARE NON-REFUNDABLE.

  4. IF MY MIND WELLBEING HAS TO CANCEL A SESSION DUE TO UNFORESEEN CIRCUMSTANCES, YOUR SESSIONS WILL BE RESCHEDULED AS SOON AS POSSIBLE, AT A TIME TO SUIT YOU.

TERMS AND CONDITIONS

  1. A REGISTRATION FORM MUST BE COMPLETED BEFORE YOUR FIRST SESSION.

  2. PAYMENT MUST BE MADE ON BOOKING PRIVATE SESSIONS. ALL OTHER PAYMENTS MUST BE PAID WITHIN 10 DAYS.

  3. PLEASE DO NOT ATTEND A SESSION IF YOU HAVE EXPERIENCED SICKNESS, DIARRHOEA OR HAD A TEMPERATURE 48 HOURS BEFORE THE APPOINTMENT TIME.

  4. IF YOU KNOW YOU WILL ARRIVE LATE TO A SESSION, PLEASE CONTACT MY MIND WELLBEING AS SOON AS YOU KNOW.

  5. IF YOU ARRIVE LATE, WE MAY BE IN THE MIDDLE OF A MEDITATION. PLEASE ENTER QUIETLY OR WAIT UNITL YOU KNOW THE MEDITATION IS OVER.

  6. YOU WILL BE ASKED TO TURN YOUR PHONE OFF OR PUT IT ON SILENT DURING THE SESSION.

  7. IF YOU ARE ATTENDING A SESSION IN AMPTHILL, PLEASE DO NOT ARRIVE MORE THAN 5 MINUTES BEFORE YOUR APPOINTMENT.

  8. IF YOU ARE ATTENDING A SESSION IN AMPTHILL AND THERE IS A PARKING SPACE ON THE DRIVE (FOR 1 CAR), PLEASE PARK HERE. HOWEVER YOU ARE ASKED TO REMOVE YOUR CAR IMMEDITAETLY AFTER THE SESSION.

  9. IF YOU ARE ATTENDING A SESSION IN AMPTHILL, PLEASE BE RESPECTFUL OF THE NEIGHBOURS. YOU ARE POLITELY ASKED TO ALWAYS ALLOW THEM ACCESS TO THEIR PREMISES AND KEEP NOISE LEVELS TO A MINIMUM.

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